Privacy Policy

Introduction

Your Online Community (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Your Online Community is the data controller responsible for your personal data.

Email: cathy@cathygarner.com
Postal address: 9 Court Gardens, Kempsey, Worcestershire, WR5 3LP, United Kingdom

What personal data we may collect

We may collect the following personal information:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Age or date of birth (where relevant)

  • Profession or occupation

  • Information you choose to share when making enquiries, booking services, or participating in courses, groups, or webinars

We may also collect non-personal or anonymised data, such as general website usage statistics.

We do not sell, rent, or trade your personal data.

How we collect personal data

We may collect personal data when you:

  • Contact us by email or via our website

  • Sign up to a mailing list or programme

  • Book or take part in coaching, courses, masterclasses, or webinars

  • Communicate with us directly.

Why we use your personal data (lawful basis)

Under UK GDPR, we must have a lawful reason to process your data. We may use your personal data to:

  • Provide services you request

  • Respond to enquiries and communications

  • Manage bookings, payments, and administration

  • Send emails or updates you have opted into

  • Improve our services and website

  • Meet legal, accounting, or regulatory obligations

Our lawful bases include:

  • Contract – to deliver services you request

  • Consent – for email marketing and any future non-essential cookies

  • Legal obligation – where required by law

  • Legitimate interests – to run and improve our business, without overriding your rights

Marketing Commuications

We may send you emails about services, programmes, or events if you have chosen to receive them.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Emailing cathy@cathygarner.com

We do not share your data with third parties for their own marketing purposes.

Cookies and website analytics

Our website may use cookies or similar technologies to support functionality, understand website usage, and improve our services.

At present, we do not use non-essential cookies.

If this changes in future, non-essential cookies (such as analytics or advertising cookies) will be used only with your consent, in line with UK GDPR and Privacy and Electronic Communications Regulations (PECR).

You will always have the option to manage or withdraw cookie consent through your browser settings or a cookie consent tool where provided.

Blocking cookies may affect how the website functions.

Groups, courses and recordings

If you participate in group courses, masterclasses, or webinars:

  • Sessions may be recorded by the host

  • Recordings may be shared with registered participants

  • Recordings are stored securely

Recordings will not be used for marketing or promotional purposes without your explicit consent.

If you do not wish to be recorded, you may keep your camera and microphone switched off or leave the live session and watch a replay.

Who we share personal data with

We may share the minimal personal data only where absolutely necessary, with trusted service providers such as:

  • Website hosting providers

  • Email and communication platforms

  • Payment processors

  • Accountants, solicitors, or professional advisers

  • IT or administrative support providers

All third parties are required to keep your data secure and use it only for agreed purposes.

Data security

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

Please note that no method of transmission over the internet is completely secure, and any data you transmit online is done at your own risk.

How long we keep your data

We keep personal data only for as long as necessary to:

  • Provide services

  • Meet legal and accounting requirements

  • Resolve disputes

In some cases, personal data may be anonymised and retained for research or statistical purposes.

You may request deletion of your personal data where legally permitted.

Your rights under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, please contact cathy@cathygarner.com.

Complaints

We take your privacy seriously. If you believe your privacy has been breached, please contact us so we can investigate and resolve the matter.

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).

Changes to this privacy policy

We may update this Privacy Policy from time to time.
Any changes will be published on our website, and the updated version will take effect from the date it is posted.

Last updated January 2026