Privacy Policy

Welcome

Your privacy matters.

This Privacy Policy explains how your personal data is collected, used, and protected when you engage with Catherine Garner, trading as:

  • Your Online Community

  • RelationSHIP® Method

Whether you’re browsing, joining a programme, or working with us more deeply, this policy sets out how your information is handled with care and respect.

1. Who We Are

Data Controller:
Catherine Garner (sole trader, UK)
Trading as Your Online Community and RelationSHIP® Method

Email: cathy@cathygarner.com
Address: 9 Court Gardens, Kempsey, Worcestershire, WR5 3LP, United Kingdom

2. What Personal Data We May Collect

We may collect:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Age or date of birth (where relevant)

  • Profession or occupation

  • Information you choose to share in enquiries, coaching, courses, groups, or webinars

We may also collect anonymised or non-identifiable data such as general website usage.

We do not sell, rent, or trade your personal data.

3. How We Collect Your Data

We collect personal data when you:

  • Contact us via email or website

  • Sign up to a mailing list or programme

  • Book or participate in coaching, courses, or events

  • Communicate with us directly

4. How We Use Your Data (Lawful Basis)

Under UK GDPR, we must have a lawful basis to process your data.

We use your data to:

  • Deliver services you request

  • Manage bookings, payments, and administration

  • Respond to enquiries and communications

  • Send emails you have opted into

  • Improve our services and website

  • Meet legal and regulatory obligations

Our lawful bases include:

  • Contract – to deliver services you purchase

  • Consent – for marketing emails and non-essential cookies

  • Legal obligation – where required by law

  • Legitimate interests – to run and improve our business, provided your rights are not overridden

5. Marketing Communications

We may send you emails about programmes, services, or events if you have:

  • Opted in, or

  • Purchased similar services (where permitted under UK regulations)

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email, or

  • Contacting cathy@cathygarner.com

We do not share your data with third parties for their own marketing.

6. Cookies and Website Use

Our website may use essential cookies to ensure it functions properly.

Where non-essential cookies (such as analytics) are used, these will only be activated with your consent, in line with the Privacy and Electronic Communications Regulations 2003.

You can manage or withdraw consent via your browser settings or cookie tools where available.

7. Groups, Courses and Recordings

If you participate in group sessions, courses, or webinars:

  • Sessions may be recorded

  • Recordings may be shared with registered participants

  • Recordings are stored securely

We will not use recordings for marketing without your explicit consent.

If you prefer not to be recorded, you can keep your camera and microphone off or access the replay instead.

8. Who We Share Your Data With

We only share data where necessary, with trusted providers such as:

  • Website and hosting platforms

  • Email and communication systems

  • Payment processors (e.g. Stripe)

  • Accountants, legal, or professional advisers

  • IT or administrative support providers

All third parties are required to keep your data secure and use it only for agreed purposes.

9. International Data Transfers

Some service providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as approved contractual protections.

10. Data Security

We take reasonable steps to protect your personal data from:

  • Loss

  • Misuse

  • Unauthorised access or disclosure

However, no online system is completely secure, and data transmission is at your own risk.

11. How Long We Keep Your Data

We retain data only as long as necessary, including:

  • Client records: up to 7 years (for legal and tax purposes)

  • Email marketing data: until you unsubscribe or request deletion

We may retain anonymised data for research or statistical purposes.

12. Sensitive Information

In coaching or group settings, you may choose to share personal or sensitive information.

This is entirely voluntary.

We treat such information with care and respect, but you remain responsible for what you choose to disclose.

13. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact: cathy@cathygarner.com

14. Complaints

If you have concerns, please contact us first so we can resolve them.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) via www.ico.org.uk.

15. Data Breaches

If a data breach occurs that is likely to affect your rights, we will notify you and the ICO where required by law.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

17. Contact

If you have any questions about this policy or your data:

cathy@cathygarner.com