TERMS AND CONDITIONS
Last Updated: April 2026
Welcome
Welcome to Your Online Community™ and the RelationSHIP® Method™, created and operated by Catherine Garner (sole trader, UK).
We’re delighted you’re here. Whether you’re joining a course, stepping into coaching, or exploring your next chapter in visioning, life or love, this space is designed to support meaningful growth, insight, and transformation. Along with the resources and materials we provide, we aim to build a meaningful connection with you, so please email cathy@cathygarner.com with any queries or concerns.
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We hope you’ll find everything valuable and enriching, including these Terms and Conditions, which form the foundation of our work together, keeping everything clear, fair, and protected for both of us.
1. Who We Are
These services are provided by:
Catherine Garner (sole trader)
Email: cathy@cathygarner.com
References to “we”, “us”, or “our” mean Catherine Garner trading as:
Your Online Community
RelationSHIP® Method
References to “you” mean any user, client, or purchaser of our services.
2. Acceptance of These Terms
By accessing, purchasing, or using any of our services, programmes, courses, or materials, you agree to these Terms and Conditions.
If you do not agree, please do not use our services.
You confirm that you are:
At least 18 years old, or
Legally able to enter into a binding contract in your jurisdiction
3. Our Services
We provide:
Online courses and programmes
Coaching (individual, group, and couples)
Workshops, talks, and digital resources
All content is provided for educational and personal development purposes.
4. Important Disclaimer (Please Read Carefully)
Our work explores relationships, identity, wellbeing, and personal growth.
However:
We are not acting as medical, psychological, legal, or financial professionals
Nothing provided should be taken as therapy, diagnosis, or treatment
You remain fully responsible for your decisions, actions, and outcomes
If you need specialist support, please consult a qualified professional.
5. Payments
All prices are clearly displayed before purchase.
Payments are securely processed via third-party providers such as Stripe.
We do not store your full payment details.
Payment Plans
If you choose a payment plan:
You agree to complete all scheduled payments
Payments are due regardless of your level of participation
Failure to pay may result in:
Suspension of access
Recovery of outstanding amounts
6. Refunds & Cancellation
We want you to feel good about your investment. At the same time, clarity matters.
Digital Products & Courses
Under the Consumer Contracts Regulations 2013:
You have a 14-day cancellation period unless you access digital content immediately
By accessing course materials, you waive your right to cancel
Coaching & Programmes
Refunds are not guaranteed and are offered at our discretion unless stated otherwise in writing
Once a programme has begun, fees are generally non-refundable
If something genuinely feels off, ask me at cathy@cathygarner.com and we’ll look at it together.
7. Intellectual Property
Everything you receive is part of a carefully created body of work.
This includes:
The RelationSHIP® Method™
Your Online Community™
Vision Portraits™
The Joy Compass™
Love for Life™
Love Again™
The Visioning Circle™
The Joy Circle™
Soul Circles™
Soul Infusions™
Course materials, videos, worksheets, frameworks
Branding, language, and concepts
These are protected by intellectual property law.
You are granted a limited, non-transferable licence for personal use only.
You may:
Use materials for your own personal development
Print or download for your own use
You may not:
Share, copy, or distribute materials
Teach or replicate the method as your own
Use content for commercial purposes without permission
If in doubt, ask first.
8. Community & Conduct
This work thrives on trust.
By participating in any group, programme, or space, you agree to:
Treat others with respect
Maintain appropriate boundaries
Not engage in harmful, abusive, or disruptive behaviour
We reserve the right to remove access without refund if behaviour breaches these standards.
9. Confidentiality
We aim to create spaces that feel safe and respectful.
However:
Group settings cannot be guaranteed as fully confidential
You are responsible for what you choose to share
If a separate coaching agreement includes confidentiality terms, those will take precedence.
10. Limitation of Liability
To the fullest extent permitted under the Consumer Rights Act 2015:
We are not liable for:
Indirect or consequential loss
Loss of income, business, or opportunity
Outcomes resulting from your personal decisions
Nothing in these Terms excludes liability for:
Death or personal injury caused by negligence
Any liability that cannot legally be excluded
11. Technology & Access
We aim to provide smooth, reliable access.
However:
We cannot guarantee uninterrupted availability
We are not responsible for third-party platform failures
If something breaks, we’ll do our best to restore it swiftly.
12. Data Protection
We respect your data and your inbox.
We may contact you with:
Programme updates
Relevant offers or resources
You can unsubscribe at any time.
Your data is handled in accordance with UK GDPR.
Please refer to our Privacy Policy for full details.
13. Chargebacks
You agree to contact us first to resolve any concerns before initiating a chargeback.
Unresolved chargebacks may result in:
Immediate termination of access
Recovery of funds through appropriate channels
14. Termination
We reserve the right to suspend or terminate access if:
These Terms are breached
Payments are not made
Behaviour is inappropriate or harmful
15. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
17. Contact
If you have questions, want clarification, or something doesn’t sit right:
cathy@cathygarner.com
Ask me. I’m here.
Coaching Agreement
This is the contract for all clients, receiving individual or group coaching, supervision, meditation and mentoring and/or Vision Portrait™ visualisations and visioning processes, which will be referred to, collectively, as “Coaching” throughout this document.
This Coaching Agreement is
Between Catherine Garner and You, the Client
1. Nature of Our Work Together
Coaching sessions are collaborative and forward-focused. We work together to support your personal growth, your relationships, your sense of vision, and your ability to make decisions that are truly aligned with who you are becoming.
This is not therapy, counselling, or medical treatment. It is a creative and deeply human partnership, rooted in the belief that you already hold more wisdom than you know.
2. Client Responsibility
You come to this work as a capable, whole person. You are responsible for your own choices, actions, and results. Coaching is a powerful process, but it works because you bring your honesty, your willingness to grow, and your genuine engagement.
I cannot guarantee specific outcomes. What I can offer is my full presence, my experience, and a space in which real change becomes possible.
3. Confidentiality
Everything you share with me in individual sessions is held with the utmost care and discretion. I do not share your personal material without your consent.
It is worth knowing that coaching does not carry the same legal privilege as therapy. And in group programmes, while I ask all participants to hold what is shared in confidence, I cannot guarantee that they will. Please bring to group spaces only what you are comfortable holding lightly in the world.
4. Safeguarding
My work holds space for the full complexity of your life, including the parts that feel most fragile or difficult to speak aloud. I welcome that trust and take it seriously.
In the rare situation where I become genuinely concerned that you or your children may be at serious risk of harm, I may need to seek guidance from an appropriate professional or organisation. Where at all possible, I would speak with you about this first, and any steps I took would always be rooted in care for your safety and wellbeing.
This commitment does not change the confidential nature of our work together. It simply reflects that your safety, and the safety of those in your care, matters to me.
5. Payment
Fees are agreed in advance of our work beginning. Where a payment plan is in place, the full amount remains due regardless of how sessions are taken. Missed payments may result in access being paused until the account is brought up to date.
If you are ever struggling with payments, please come and talk to me before it becomes a problem. I would always rather find a solution together.
6. Cancellations and Rescheduling
I ask for at least 24 hours’ notice if you need to reschedule a session. This allows me to offer the time to someone else and means we can find you an alternative date.
Sessions cancelled with less than 24 hours’ notice, or simply not attended, may be forfeited. I hold this boundary with care, because your time and mine both deserve to be honoured.
7. Boundaries
This is a space built on mutual respect. I ask that you communicate with me honestly and kindly, as I commit to do with you.
If our working relationship ever feels misaligned, I would always encourage you to raise it with me directly. I reserve the right to bring our work to a close if boundaries are seriously breached, and I will always do so with honesty and care.
8. Results
Many of my clients experience profound and lasting change. I hold that possibility for you wholeheartedly. And I am also conscious that coaching results vary. The journey is yours, shaped by your own choices, your timing, and what you bring to the work.
I make no guarantees regarding relationships, income, or specific life outcomes. What I offer is a genuine, experienced, and wholehearted partnership on the path.
9. Ending Our Work Together
Either of us may bring our coaching relationship to a close with 48 hours written notice. I ask that we do so with honesty and grace.
If I bring our work to a close, any fees paid in advance for sessions not yet taken will be returned to you in full. If you choose to end the agreement, any payments already agreed or outstanding remain due.
10. Governing Law
This agreement is governed by the laws of England and Wales.
10. Acceptance
By purchasing a programme, booking a session, or participating in any of my offerings, you are confirming that you have read and agreed to these terms.
I am glad you are here.